Complaints and Contact

What this page is for

Use this page to understand how complaints and disputes should be handled. The platform support form should be used for live support requests.

Complaint types

• Fake or misleading listing complaint.
• Landlord or tenant conduct complaint.
• Viewing cancellation or no-show dispute.
• Suspicious payment request.
• Data privacy or deletion request.
• Report outcome review.
• Account restriction appeal.

What to include

• Your name and contact details.
• The listing title or reference if available.
• The date and time of the issue.
• Screenshots, messages, receipts, or other evidence where available.
• A clear explanation of what happened.

Platform response

D'Tinto Housefinder may review the complaint, contact involved users, request evidence, pause a listing, restrict an account, or close the complaint where there is not enough evidence.